Why Customer Service is Important

By September 8, 2021 No Comments

Why is customer service such a priority for our crew at Sam Jackson’s Auto Body Repair? Simply put… without our customers we don’t exist, but truly it is so much more than that for us.

Yes, we take pride in doing great work! We love fixing, restoring, and bringing life back to damaged vehicles. What we love even more is seeing our customer’s smiling face when they come in to pick up their repaired vehicle.

We understand when you come to our shop it’s usually not under the best circumstances. You’ve most likely had recent damage to your vehicle, and are probably dealing with an insurance company, neither of which are pleasant. Entrusting us to take care the safe and complete repair of your vehicle is a big deal and that’s why we want to make your experience the best one possible!

Our customers are the heartbeat of what makes us thrive. When you come to us, we see much more than a wrecked vehicle, we see the safety of a family that is relying on us to do our job to the best of our ability, and we don’t take that responsibility lightly. That’s why we invest in state-of-the-art facilities and equipment and became an I-CAR Gold Certified repair shop. These additions to our shop allow us to continue to exemplify our integrity by demonstrating our core values and commitment to customer service by providing excellence every step of the way. Through training, service, equipment, skills, and a team that shares a caring heart we do our best to provide our customers with the best experience possible.

We believe it is important for the reputation of the company to treat customers well. The better you treat customers, they will refer their friends and will continue to return for future needs, and that is all we can ask. We appreciate our community and are honored to be the reliable repair shop to serve our friends and neighbors for over 35 years.

If you need collision repair, animal or deer hit damage, or just need to fix that scratch or dent you have been putting off, we would be happy to give you a free estimate.  We will provide prompt and reliable services to get your vehicle back to normal as soon as possible. Give us a call to schedule your estimate today! 937-642-4686